Cancellation & Refund Policy
Cancellation & Refund Policy
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Cancellations
Cancellations for wellness consulting services must be done within 48 hours to be eligible for a refund. If canceling within the 48 hour time period prior to a scheduled session, client will have the option to reschedule for another day to utilize their purchase. If the session is not rescheduled and the client does not communicate with the owner with a viable reason for canceling, refunding will be unavailable.
*viable reason for not rescheduling and/or canceling session of class include, but are not limited to: death in the family, injury/illness, bankruptcy or financial distress, work requirement/travel, etc. Reasoning will be evaluated by the owner during request of cancellation.
Returns for Physical Goods
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If your order has been damaged upon arrival, please send proof of purchase and photos of your damaged package to jess@thewholisticpicture.com as I will need this to be able to turn in a claim to the shipping service.
If your order becomes damaged after the 30 day window of refund or exchange, claims will be handled on a case to case basis. Please be sure to follow all care instructions included in your order. If care instructions were clearly unfollowed, we will not be able to issue a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, magazines and any virtual products cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at jesshathewayfitness@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jess@thewholisticpicture.com to receive instruction on where to send the exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, please email jess@thewholisticpicture.com to receive instruction on where to ship the item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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